About

FAQ

• Where is the store based?

  Heysham, United Kingdom

• Do you accept orders placed outside of the US?

  We sure do!
  We are based in the North west of England, However we can ship products anywhere in the world.
  if you are unsure then please contact us and we can normally work something out.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• RETURN POLICY

  Kevin Cunliffe Entertainments aim to guarantee your satisfaction in all cases. If you have made a purchase, you are dissatisfied with please contact us with 14 days of receiving your order.

  *Before returning any item, please ensure you have read the terms below

  Purchased an item you are unhappy with?
  The product must be returned to Kevin Cunliffe within 14 days.

  All returns must be agreed by Kevin Cunliffe.
  This can be done by contacting via email or the contact page.

  **The Kevin Cunliffe Entertainments return policy does not apply to downloads or consumable items.

  Faulty items, however, will be exchanged for a working version of the same product.

  Kevin Cunliffe Entertainments will NOT cover your return shipping cost, you must pay shipping on returned items.

  All products must be returned, intact, and complete with packaging. We reserve the right to refuse the return of products that have been damaged in transit (so please ensure you packed the product securely), or where the package has been damaged. including where shipping labels have been attached directly to the product packaging.

  If the product is not faulty, our shipping cost will be deducted from your refund or store credit.

  No return for any reason will be accepted unless the original purchaser has made direct contact prior to returning a product.
  The terms of this guarantee may change at any time.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.